Returns Policy for www.metalcrafts.bizWe hope you are completely satisfied with your purchase from Metalcrafts.biz. However, if you need to return an item for any reason, please review our Returns Policy below.Returns Due to Damage or DefectIf your order arrives damaged or defective, please contact us within 7 days with photos of the damaged merchandise. We will arrange for a replacement or refund.Returns Due to Buyer’s RemorseIf you simply change your mind and would like to return an undamaged, non-defective item, you may do so within 30 days of receipt. Please notify us of your intent to return. Returned items must be unused and in original condition with tags attached. You will be responsible for return shipping costs. Once returned items are received and inspected, we will issue a refund to your original payment method.Custom or Personalized ItemsSince custom and personalized items are made to order just for you, returns and exchanges are not available for these items. Please review your designs carefully before finalizing your order.Return ProcessTo begin a return, please email us at returns@metalcrafts.biz. We will provide instructions for returning the item to our warehouse address. All returns must be received within 30 days of our return authorization.Refund TimeframeOnce we receive and inspect returned items, refunds are typically processed within 5 business days. Refunds will be issued to the original payment method used at checkout.Contact UsIf you have any questions about our returns process, please contact us at:Metalcrafts.biz
Email: info@metalcrafts.biz
Phone: [phone number]
Address: Quan Zhou,Fujian Province China We hope you love your purchase, but will gladly accept returns that meet the above policy requirements. Thank you for shopping at Metalcrafts.biz