Q: How can we get sample to test quality before placing larger order?
Ans: 1) Sample fee will be free if we have in stock, you just need to pay the shipping cost is OK.
2) The sample of your own design needs to pay for the mold set up charge, Samples production takes 5-7 working days after set up charge received & size drawing approval.
Q: What is the normal lead time?
Ans: For stock items, we will send goods to you within 2-3 days after receiving your payment.
For customized products, the delivery time is 10-15 days after receiving your payment. That is dependent on the total quantity
required.
Q: What is your shipping terms?
Ans: We can arrange shipment by sea or by air according to your requirement. We will help you to choose the best efficient shipping way according to your detailed requirements.
Q: How do you control the quality?
Ans: We do quality testing before starting the bulk production. Also, there is strict quality control system in place to ensure good quality to the client. We do quality checks at multilevel of production this helps in getting the top niche quality product at last. Also, we always request our customers to inspect the goods before shipping.
Q: How to proceed with the order if I have logo to print?
First, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. If sample is ok, finally we will go to mass production
Q:What about the MOQ?
Ans:NO MOQ is required. Usually, the more QTY,, the cheaper average price.
Q:If the products are damaged you can replace it?
Ans:We provide 1-2 month warranty for free replacement if the broken parts are caused by factory. The broken parts will be replaced freely when next order.
Q: why should you buy from us not from other suppliers?
01. We main produce the Metal Handicraft products for more than 15 years;
02. Factory direct sale: can assure the good quality, at lowest price
03. We have the export rights ourself , we can export the goods directly;
04. We have excellent designed team, welcome.